USPS

First Class Package

3-5 Business Days delivery by end of day

Priority Mail

1-3 Business Days delivery by end of day

Priority Mail Express

1-2 Business Days delivery by 10:30am

Transit Map

Main Links

Call Track File Domestic Claim File International Claim

International Orders

We only offer international shipping to North America, Central America, South America, Europe, Asia, Africa and Oceania and usually takes 3-10 business days. Taxes, duties and fees are not included in our product prices or shipping prices. Recipients are obligated to pay this upon delivery of the package.

Phone Numbers

(800) 275-8777 Customer Service
*Press 0, wait for the automated operator to start speaking, press 0 again, repeat the process until you are directed to a representative
(504) 589-1130 Domestic Claims Dept.
(866) 974-2733 Accounting Help Desk
*Say "no" to everything, then say or click "Domestic Claims", say "no" to everything again, then it will direct you to a representative automatically
(312) 983-8403 Consumer Affairs Office (Louisiana - Highest Customer Service Level)
View All Consumer Affairs Numbers
(800) 222-1811 International Claims Dept.
(318) 688-7961 Meriwether Post Office
(318) 677-2359 Shreveport Post Office / Main Hub
(866) 607-6301 Canada Post

Same Day Shipping

We guarantee for any order with parts that are in stock if ordered by 3pm CST during any week day that your order will ship out same business day. Items that are listed as "low stock" or "contact us for availability" are not guaranteed same day shipping.

Signature Confirmation

A signature is required upon delivery of your items for all orders over $750.

Notes

The equivalent level of service will be provided. (i.e. UPS 2nd or Next Day Air = USPS Priority Express or UPS Ground = USPS Priority)

Refunds

No refunds are given for shipping and handling.

Claims

In response to the claim for missing content(s) or damaged item(s), you will present the item(s) and mailing container including the wrapping, packaging, and any other contents received, along with this letter, to a Post Office for inspection within 20 days. The USPS representative will login to "MyPO" and complete a PS-3831 form for you. The PS-3831 form is a receipt and they will keep the contents until the claim is closed. Once done the USPS representative will complete a PS-2856 form. That will be submitted to USPS by the USPS representative. Once the claim is reviewed it will be approved or denied.