SUMMARY: Customer purchased a custom manufactured item. The item took around 1-month to manufacture and complete. The item shipped out as planned. Customer opened a chargeback on this date. Item was delivered to customer but was refused and sent back to us. Customer received our automatic product review request email and responded with a 1-star product review. Customer's mother got involved. The conversation below is what follows...

Ordered: Saturday, September 30, 2023
Shipped: Wednesday, November 1, 2023
Delivered: Friday, November 3, 2023
Chargeback Opened: Friday, November 3, 2023
Chargeback Closed: tbd
Status: Chargeback Opened

CUSTOMER LEAVES PRODUCT REVIEW

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HELPFUL AGENTS

Dottie Thottie
Customer Success Assistant Manager

Methany Roxx
Customer Success Manager

SUMMARY: Customer purchased one of our best selling items. Them item shipped out as normal and was delivered. Customer received our automatic product review request email and responded with a 1-star product review. Customer said he is unhappy with the price he paid. The conversation below is what follows...

Ordered: Tuesday, July 11, 2023
Processed: Tuesday, July 11, 2023
Shipped: Tuesday, July 11, 2023
Delivered: Friday, July 14, 2023
Status: Not Satisfied

CUSTOMER LEAVES 1-STAR REVIEW ON WEBSITE

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Dottie Thottie
Customer Success Assistant Manager

Methany Roxx
Customer Success Manager

SUMMARY: Customer purchased an item that was backordered for approximately 2-3 weeks. The item shipped out ahead of time and customer received the tracking information. The item was picked up by the shipping carrier but never scanned in. We were contacted by the customer about no shipping information. We contacted the shipping carrier and put a trace on the shipment. No tracking information was updated for a few days. Customer opened a chargeback through PayPal. The item was randomly delivered by the shipping carrier. Customer received our automatic product review request email and responded with a 1-star product review from a fake email account. Customer said we ruined his farming for the delay. The conversation below is what follows...

Ordered: Sunday, July 9, 2023
Processed: Monday, July 10, 2023
Shipped: Friday, July 28, 2023
Shipping Trace Submitted: Monday, August 7, 2023
Chargeback Opened: Thursday, August 10, 2023
Delivered: Monday, August 21, 2023
Chargeback Closed: Tuesday, August 22, 2023
Status: Chargeback Closed by Customer

CUSTOMER EMAILS US

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CUSTOMER OPENS CHARGEBACK

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CUSTOMER LEAVES 1-STAR REVIEW ON GOOGLE

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CUSTOMER LEAVES 1-STAR REVIEW ON WEBSITE

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PAYPAL CLAIM STATUS

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Dottie Thottie
Customer Success Assistant Manager

Methany Roxx
Customer Success Manager

Sid
Sloth

SUMMARY: Customer purchased an items. The item was something that is not kept in-stock and is dropped shipped from a vendor. Customer stated it showed in-stock online when it in fact, it did not. Customer wanted to cancel their order and get a full refund since we did not ship it out. Customer did pay for faster shipping but that still does not change our availability of the product. The conversation below is what follows...

Ordered: Sunday, October 10, 2021
Processed: Monday, October 11, 2021
Cancelled: Wednesday, October 13, 2021
Status: Cancelled

CUSTOMER EMAILS US

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Dottie Thottie
Customer Success Assistant Manager

SUMMARY: Customer purchased two items. One item was backordered and the other was in-stock. We waited for the backordered item to arrive to ship both together. Customer was upset because the estimated transit time for shipping was 3-days. Customer received our automatic product review request email and responded to the email. Customer said our name should be vacation killer. The conversation below is what follows...

Ordered: Saturday, July 17, 2021
Processed: Monday, July 19, 2021
Shipped: Tuesday, August 3, 2021
Delivered: Saturday, August 7, 2021
Status: Not Satisfied

CUSTOMER EMAILS US

CUSTOMER EMAILS US AGAIN

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HELPFUL AGENTS

Dottie Thottie
Customer Success Assistant Manager

SUMMARY: Customer purchased an item. The item shipped out, delayed a few days by the shipping carrier, then delivered. We contacted the shipping carrier and put a trace on the shipment. Customer received our automatic product review request email and responded with a 1-star product review from a fake email account. Customer said we ruined his farming for the delay. The conversation below is what follows...

Ordered: Tuesday, March 2, 2021
Processed: Tuesday, March 2, 2021
Shipped: Tuesday, March 2, 2021
Delivered: Tuesday, March 16, 2021
Status: Not Satisfied

CUSTOMER EMAILS US

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Dottie Thottie
Customer Success Assistant Manager