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International Orders
We only offer international shipping to Canada and usually takes 3-10 business days. Taxes, duties and fees are not included in our product prices or shipping prices. Recipients are obligated to pay this upon delivery of the package.
Phone Numbers
(800) 742-5877 Customer Service
*Press 0, wait for the automated operator to start speaking, press 0 again, repeat the process until you are directed to a representative
(800) 651-2352 Damage Exception Group
(800) 430-2055 Claims Dept.
(877) 225-7625 Capital Claims Dept.
(866) 706-6894 Package Investigation
(800) 811-1648 Billing Dept.
(318) 424-7088 Jim Casey BLVD
(318) 424-7097 Jim Casey BLVD
(318) 687-5055 The UPS Store # 6521 - Bert Kouns
(866) 385-2130 ext: 6143 Paula Lomax (Claims Adjuster - UPS Capital)
Claims
To inquire about a claim please email claims@ups.com and put the tracking number only in the subject line.
Same Day Shipping
We guarantee for any order with parts that are in stock if ordered by 3pm CST during any week day that your order will ship out same business day. Items that are listed as "low stock" or "contact us for availability" are not guaranteed same day shipping.
Signature Confirmation
A signature is required upon delivery of your items for all orders over $750.
Notes
UPS does NOT ship to PO boxes. If your order's shipping address is a PO box, USPS will become the primary shipping carrier for your package. The equivalent level of service will be provided. (i.e. UPS 2nd or Next Day Air = USPS Priority Express or UPS Ground = USPS Priority).
Refunds
No refunds are given for shipping and handling.